Chat Only · Monthly
NZ$ 29.90 /month
Website chat for one site, billed monthly. No commitment.
Start chat- Website chat widget
- 500 chat turns / month
- Knowledge base 25 MB
- Email support
Pricing
Simple plans, NZ-friendly pricing.
Start small with chat from NZ$9.90 per month. Add voice and phone as you grow. All prices in NZD. BESTAI LABS LIMITED is not currently GST registered, no GST is charged. 14-day free trial on every paid plan.
Chat Only · Annual
NZ$ 9.90 /month, annual
Website chat at the lowest sustainable price for NZ SMBs.
Start annual- Everything in Monthly
- 500 chat turns / month
- Annual NZ$118.80 (save NZ$240)
- Priority email support
Starter
NZ$ 49 /month
Add web voice, lift volumes, integrate basics.
Choose Starter- Chat + web voice
- 1,500 chat turns
- 60 voice minutes
- Knowledge base 100 MB
- Slack / Telegram trainer
Professional
NZ$ 99 /month
Add phone (BYO Twilio) and unify your inbox.
Choose Professional- Chat + voice + phone
- 5,000 chat turns
- 200 voice minutes
- 300 phone minutes
- Webhooks + REST API
Business
NZ$ 199 /month
High volume, multiple sites, multiple bots.
Choose Business- Up to 5 chatbots
- 15,000 chat turns
- 600 voice minutes
- 1,000 phone minutes
- BYOK + audit log + SSO ready
Compare plans
What you get at every tier.
| Feature | Chat Only · Monthly | Chat Only · Annual | Starter | Professional | Business |
|---|---|---|---|---|---|
| Chat turns | 500 | 500 | 1,500 | 5,000 | 15,000 |
| Voice minutes | — | — | 60 | 200 | 600 |
| Phone minutes | — | — | — | 300 | 1,000 |
| Channels | Chat | Chat | Chat + Voice | Chat + Voice + Phone | All |
| Knowledge base | 25 MB | 25 MB | 100 MB | 500 MB | 2 GB |
| Trainer integrations | — | — | Slack / Telegram | Slack / Telegram / WA | All + custom |
| API access | — | — | Read | Read + Write | Read + Write + Webhooks |
| Bring your own key | — | — | — | Yes | Yes |
| Support | Priority email | Chat + email | Account manager | ||
| Price (NZD) | $29.90/mo | $9.90/mo annual | $49/mo | $99/mo | $199/mo |
FAQ
Pricing questions, answered.
What counts as a chat turn?
A turn is one assistant response. User messages do not count individually; if the AI replies once to a customer message, that is one turn.
Do voice and phone minutes share?
No. Web voice minutes (browser-based) and phone minutes (Twilio inbound) have separate caps so call-heavy weeks do not eat your web voice budget.
Can I bring my own Twilio number?
Yes. Pro and Business support BYO Twilio. We provide the webhook and TwiML; you keep ownership of the number and pay Twilio directly for telephony.
What happens if I exceed limits?
You can opt in to overage pricing per channel, or have the assistant gracefully fall back to a "we will get back to you" mode until the next billing cycle.
Is there a free trial?
Yes — every paid plan includes a 14-day trial with full features. We collect a card on signup but do not charge until the trial ends.
Where is data stored?
Conversations and knowledge bases are stored in PostgreSQL hosted in Auckland. We are working on optional EU and AU residency. See our Privacy page for details.
Can I cancel anytime?
Yes. Monthly plans cancel at the end of the current period. Annual plans cancel at renewal; you keep access until then.
Do you offer Enterprise pricing?
Yes — contact us for volume seats, custom retention, custom integrations, or a dedicated tenant.
Enterprise
Need higher volumes or dedicated infrastructure?
We support custom volume contracts, BYO LLM key, dedicated tenants, custom integrations, and on-call support. Tell us about your use case and we will respond within one NZ business day.