About BestAI

BestAI is a New Zealand-based AI front desk SaaS company focused on helping small businesses answer enquiries across website chat, web voice, and phone. We build practical systems for owners who need faster responses, cleaner handoffs, and better customer records without adding another full-time admin role.

Our focus is simple: capture the enquiry, answer from approved business knowledge, respect clear boundaries, and hand the conversation to a human when judgement, compliance, or trust requires it.

Team

BestAI was founded by Jay Liu and Nathan, two Auckland-based IT specialists working with New Zealand small businesses on AI workflow design, customer-facing automation, and safe deployment patterns. We are 100% New Zealand owned and operated.

Company Details

• Legal name: BESTAI LABS LIMITED
• Registered office: 10/18 Karengo Street, Long Bay, Auckland
• Contact: hello@bestai.co.nz
• Phone: +64 21 133 4406
• NZBN: registered (number to be published once verified)
• GST: not currently GST registered; no GST is charged on invoices

Values

• NZ-built: designed for local service businesses, local wording, and local expectations.
• Privacy first: we collect only what is needed and keep sensitive requests visible to your team.
• Owner-friendly: clear pricing, clear handoffs, and no unnecessary complexity.