AI Front Desk for NZ Hospitality Venues
Handle bookings, menu questions, and guest requests during service.
Built for NZ restaurants, cafes, bars, and food businesses.
Pain
Phones ring during the dinner rush, when staff should be with guests. People ask about bookings, hours, menu items, events, deposits, and dietary requirements before choosing where to go. Missed calls can mean lost tables, poor reviews, and repeated questions across every channel. The response needs to be quick without guessing about allergies or alcohol service.
What BestAI does
- Captures name, mobile, party size, date, time, and special requests.
- Books or requests reservations through your preferred handoff.
- Answers menu, event, deposit, and surcharge questions only from approved content.
- Sends SMS or email confirmation with dietary and access notes for staff.
Boundaries
BestAI does not guarantee allergen-free preparation, stock, table location, liquor service, or custom event pricing. It does not handle payments or modify orders without human confirmation. Severe allergy symptoms or immediate danger are directed to 111.
NZ compliance
Food safety, host responsibility, liquor licence hours, public holiday surcharges, GST wording, and privacy requirements are kept tied to your knowledge base. Dietary requirements are collected for staff review, not treated as medical or safety guarantees.