AI Front Desk for NZ Healthcare Practices
Reduce phone overload while keeping patient enquiries privacy safe.
Built for NZ GP clinics, dentists, physios, and specialist practices.
Pain
Practice phones fill with booking requests, fee questions, enrolment queries, ACC questions, and after-hours messages. Staff need to protect patient privacy while still giving clear next steps. Patients may share sensitive details before the right person is available. The front desk needs relief, but clinical judgement must stay with registered health professionals.
What BestAI does
- Captures patient status, contact details, appointment type, and preferred time.
- Books or requests appointments through your practice handoff.
- Answers fees, ACC, enrolment, and form questions only from approved content.
- Sends SMS or email confirmation with privacy-safe next steps.
Boundaries
BestAI does not provide medical advice, diagnosis, treatment recommendations, triage decisions, medication instructions, or test result interpretation. It does not access or disclose clinical records. Immediate danger, severe symptoms, or urgent help are directed to 111 or your urgent care instructions.
NZ compliance
Health information is treated as sensitive under the Health Information Privacy Code and Privacy Act 2020. Enrolment, ACC, fees, access requests, corrections, complaints, and privacy concerns are routed to the practice or privacy contact for human handling.